When you register for our Application or Services, you may provide:
This information may include "Personal Information", "Sensitive Personal Information", and related metadata, collectively referred to in this Policy as Information.
Luvia's core users are educators and parents. Any data regarding students under 18 is assumed to be submitted with explicit parental or institutional consent.
You may choose not to provide certain information, but doing so may limit your access to key Services. You may also withdraw your consent at any time by contacting us using the information provided at the end of this Policy.
When you use our Application or Website, we may automatically collect:
We may also collect audio/video data only with your explicit consent, such as during voluntary feedback calls or training sessions.
We use your Information to:
We may share anonymized, aggregated data with external vendors to improve our AI systems or analyze learning outcomes, but we do not sell or trade personal data.
Third-party service providers (e.g., hosting, analytics) work on our behalf and are contractually bound to protect your Information.
You can view, update, or delete your profile and associated data at any time through the Application interface.
Teachers and parents are responsible for ensuring the accuracy of student-related data they manage.
We implement industry-standard physical, electronic, and administrative safeguards to protect your data.
All student data is encrypted at rest and in transit.
Access is restricted to authorized personnel with strict need-to-know access.
We use cookies to:
You may block cookies, but this may limit some features.
We retain your data to provide continuity of service and to comply with legal, contractual, or institutional requirements.
For teacher and parent accounts, we retain profile information, class data, and communication history for as long as the account remains active and for a period of three (3) years after deactivation, unless deletion is specifically requested.
For student data uploaded or managed by teachers or parents, the default retention period is three (3) years from the date of last interaction, unless a school or education partner has established a longer institutional agreement with us.
In some cases, we may:
All data is subject to secure archival and deletion procedures.
Luvia is designed to be used by teachers and parents, not directly by children under the age of 18.
We do not knowingly collect personally identifiable data directly from children. All student data must be submitted or managed by a verified adult account (e.g., a teacher, school administrator, or parent).
By using Luvia to input student information, you confirm that:
If we learn that child data has been uploaded without proper consent, we will take steps to delete that data and disable access to the responsible account.
The Application and Website may contain links to third-party websites or resources (e.g., educational content, tutorials, support articles). These links are provided for convenience and reference only.
We are not responsible for the privacy practices, data usage, or content of any external sites.
Once you leave our domain, this Policy no longer governs. We encourage you to review the privacy statements of any external sites you choose to visit.
We may send you communications via:
These communications may include:
You may opt out of non-essential promotional messages via a "Unsubscribe" link or in-app settings, but you will still receive transactional and service-related messages (e.g., password resets, security alerts, legal updates).
Luvia may offer community features, including:
Please note:
We advise against posting personal, sensitive, or student-identifiable data in public threads.
Luvia reserves the right to monitor, moderate, or remove inappropriate or non-compliant posts.
We take data security seriously and employ multiple layers of protection, including:
Access to personal and student information is limited to authorized personnel only, based on job responsibilities.
We regularly conduct security audits and vulnerability assessments to improve platform safety.
However, no system is immune to risk. We urge users to follow good password hygiene and promptly report suspicious activity.
Although LUVIA PTE. LTD. is incorporated in Singapore, our primary operations and data centers are located in Vietnam to serve our local education partners.
If you are accessing Luvia from outside Vietnam, please note:
By using our Services, you agree to such international data transfer in accordance with applicable legal safeguards.
By registering, accessing, or using Luvia's Application, Website, or Services, you consent to:
You may withdraw your consent at any time by contacting us in writing, but doing so may limit or disable access to key Services.
If you have questions or concerns about this Policy or how your data is handled, please contact:
Last updated: 5/7/2025